Returns & Exchanges
At KBX, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return window for most products. Please ensure items are in their original packaging and meet our hygiene standards to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the products in their original boxes and include the printed return authorization slip to ensure faster processing.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing