Frequently Asked Questions
Everything you need to know about your KBX beauty journey.
How long will it take to receive my KBX order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
Are KBX products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All KBX products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been opened.
Can I track my shipment in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your skincare products safe for sensitive skin?
Our formulas are dermatologist-tested and free from harsh parabens and sulfates. However, we always recommend performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.